01
Estimate accepted
Original signed estimate with scope, line items, and parts list, retrievable per job.
For HVAC, plumbing, electrical, and trades
The homeowner signed off. Then they disputed it.
Service-not-rendered claims after a completed job are the dispute every trade fights. We pair the signed work order, the GPS arrival log, and the before-and-after photos into a packet that wins.
Job INV-3892HVAC repair
CompletedTech arrived 9:14 AM2.5 hrs on site
Diagnostic and inspection$120.00
Condenser fan motor (parts)$285.00
Labor, 2.5 hrs$312.50
Refrigerant top-off$95.00
Total$812.50
Signed by homeowner
M. Reyes
Apr 14, 11:48 AM · Tech: J. Castro
The technician evidence trail
Six exhibits assembled from the job itself.
Every step uses data your dispatch or field-service system already captures. We pull, structure, and package it for the network.
02
Tech check-in
GPS-stamped arrival and on-site duration from your dispatch system.
03
Before and after photos
Job-site documentation with timestamps. The visual record the network responds to.
04
Signed completion
Homeowner signature on the work order. The single most powerful exhibit in a trade dispute.
05
Final invoice and payment
Itemized invoice with parts, labor, and the homeowner-signed acknowledgment of the total.
06
Rebuttal and submission
Factual narrative grounded in the photos, the GPS log, and the signed work order.
The signed work order is the deciding exhibit.
Networks weigh signed completion heavily in service disputes. We surface yours, cross-reference it, and put it on the first page of the packet.
Signed completion, surfaced first
The homeowner-signed work order is the strongest exhibit in a trade dispute. We extract the signature image, the timestamp, and the technician identification, and lead the packet with it.
Signature image embedded in the response packet
Date and time of signature, plus tech identification
Cross-referenced with the GPS arrival log
Photo trail
Before, during, and after shots with timestamps. Crucial for "work was not done" claims.
Through arbitration
Most processors stop at pre-arb. We continue when a homeowner pushes the case further.
The math behind every trade dispute.
Service-not-rendered is winnable when the evidence is presented well. The hard part is the assembly, not the case.
13.1
Most common reason code
service or merchandise not received
74%
Average win rate
on disputes with signed work orders
5
Phases of a dispute
we cover all five, your processor covers two