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DISPUTEPROOF · NOW AVAILABLE

Win More Disputes, Recover More Revenue

A guided dispute workspace that recommends the specific evidence that wins under each reason code, audits your case before submission, drafts objective rebuttals you can edit, and assembles a submission-ready packet with a combined evidence PDF. Backed by hands-on support from your account manager.

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Dispute Work, Reimagined

Most chargebacks are lost because evidence is incomplete or misaligned with the reason code — not because the merchant was wrong. DisputeProof fixes that.

Evidence That Wins

For each reason code, DisputeProof recommends the specific evidence that wins — with a written rationale for every document.

Objective Rebuttal Drafts

Factual, neutral-toned rebuttal narratives you can edit. Version history tracks every revision, so you never lose a prior draft.

One-Click Submission Packet

Generate a submission-ready response packet plus a single combined evidence PDF — ready to upload to the network.

WORKFLOW

Six Steps From Notification to Submission

Each step is opinionated, guided, and auditable — so anyone on your team can run a dispute with confidence.

01

Overview

Every case opens on the Overview tab: reason code, amount, respond-by date, card last 4, ARN, and the linked transaction with AVS/CVV results.

02

Details

Answer a reason-code-specific Details questionnaire. Responses feed directly into the evidence recommendations and the rebuttal draft.

03

Evidence

Upload documents, link them to specific recommended items with a written rationale, and run the pre-submission audit before moving forward.

04

Outreach Email

Optionally generate a customer outreach email to resolve before formal dispute response — often the fastest path to a chargeback reversal.

05

Rebuttal

DisputeProof drafts a factual, objective rebuttal grounded in the evidence you uploaded. Edit, regenerate, and track every revision in version history.

06

Package

Preview each document inline, then download the response packet PDF and the combined evidence PDF. Upload to your acquirer or gateway and move on.

REASON CODE COVERAGE

Aligned to Every Major Network Rule

Visa, Mastercard, American Express, and Discover all have their own dispute categories, evidence requirements, and procedural quirks. DisputeProof maps the current rulebook to your case and recommends only the evidence that actually matters — nothing wasted, nothing missing.

Visa VCR, Mastercard Dispute Resolution Initiative, Amex & Discover rules
Reason-code-specific evidence checklists and compelling evidence rules
Chargeback documentation library: reason codes, evidence, policies
Case files with activity log and version history
Active Cases — Reason Codes
Last 30 days
10.4Fraud — Card-Absent Environment
13.1Merchandise/Service Not Received
13.3Not as Described or Defective
13.7Cancelled Merchandise/Services
12.5Incorrect Transaction Amount
11.3No Authorization
23
Active
71%
Win rate
$34.2K
Recovered
Response Packet — INV-1042 / Case #3281
1.Rebuttal Narrative.pdfIncluded124 KB
2.Transaction Receipt.pdfIncluded38 KB
3.Shipping Confirmation.pdfIncluded52 KB
4.Customer Signed Agreement.pdfIncluded218 KB
5.Email Communication Log.pdfIncluded94 KB
6.Terms & Refund Policy.pdfNot available46 KB
Download Packet
Combined Evidence PDF
SUBMISSION-READY

From Case Intake to Uploadable PDF in Minutes

The final output is two PDFs: a clean response packet with the rebuttal narrative and document index, plus a single combined evidence PDF with every supporting document ordered, bookmarked, and paginated. Upload both and move on.

Multi-file evidence uploads
Drop in up to 50 files. Re-order, tag, and link them to specific evidence recommendations.
Preview before submission
Click any document in the Package tab to preview what the processor will receive.
Activity log & audit trail
Every action — upload, edit, generate, submit — is recorded with user and timestamp.
Progress bar navigation
A unified progress bar walks the team through every step. Pick up where anyone left off.

Software Efficiency — Human Expertise

DisputeProof handles the mechanical work, but your dedicated account manager is there for the judgment calls. When a case is complex, ambiguous, or high-dollar, a human with 10+ years of dispute experience reviews it with you — at no additional cost.

Included in Growth & Scale
$99/mo
add-on for Lite & Starter
See plans

How DisputeProof Compares

A dispute workspace, not a checklist or a template library.

FinMI DisputeProofMost Popular

  • Reason-code aligned evidence
  • Per-document rationale
  • Pre-submission audit
  • Rebuttal drafts with versioning
  • Document preview in-context
  • Response packet + combined evidence PDFOne-click
  • Case list with win/loss tracking
  • Audit log (every action)
  • Dedicated account-manager support

Generic Dispute Tool

  • Reason-code aligned evidenceGeneric checklist
  • Per-document rationale
  • Pre-submission audit
  • Rebuttal drafts with versioningTemplates only
  • Document preview in-context
  • Response packet + combined evidence PDFManual stitch
  • Case list with win/loss tracking
  • Audit log (every action)Limited
  • Dedicated account-manager support

Manual Response

  • Reason-code aligned evidenceTribal knowledge
  • Per-document rationale
  • Pre-submission audit
  • Rebuttal drafts with versioning
  • Document preview in-contextOpen each file manually
  • Response packet + combined evidence PDFManual stitch
  • Case list with win/loss tracking
  • Audit log (every action)
  • Dedicated account-manager support

Stop Losing Disputes You Should Be Winning

Try DisputeProof on a live case and see the difference a reason-code-aligned workflow makes.