Recurring giving works because it is easy to set up and easier to forget. Months later, that monthly $40 shows up on a statement and gets flagged as unauthorized. We prove it was not.
Of recurring donations get disputed within 90 days of a recognition lapse. Most are not fraud. They are recognition issues with a simple evidence answer.
The same friction-free signup that makes monthly giving work is the reason the donor does not remember it three months later.
The signup form said monthly. The receipts went out monthly. The donor saw them and either filed, forgot, or never opened them. The dispute is winnable with the signup screenshot and the receipt log.
Every receipt email delivered, with open and click timestamps. Proof the donor knew about the recurring charges.
Original campaign and amount selected at signup. Reframes the dispute as a recognition issue, not a fraud one.
Tuned to the data your donor-management system already captures.
Donor, campaign, signup date, recurring schedule, and total lifetime giving.
Screenshot of the donation form, the consent language, and the confirmation page at the time of signup.
Receipt opens, portal logins, and any updates the donor made to their recurring schedule.
Optional pre-response email offering to refund and cancel. Often resolves recognition disputes immediately.
Factual narrative paired with the signup screenshot, receipt history, and recurring schedule.
Most nonprofits respond to recurring-giving disputes by attaching a thank-you email. The network wants more. We give it more.
Recurring giving is the highest-margin fundraising you do. Defending the disputes that come with it protects the program, not just the single gift.
