01
Subscription timeline
Signup date, plan changes, last login, and cancel attempt history pulled into one chronological view.
For SaaS founders
The subscription dispute your processor will not fight.
A trial ends, the first paid charge hits, the customer disputes it as unauthorized. Your processor files a generic response and walks away. We assemble the usage log, the terms acceptance, and the full subscription timeline.
MRR and retention
Trailing 12 moMonthly recurring revenue
$48,250+12.4%
12 mo agoToday
Last quarter
$12.4k
Recovered
74%
Win rate
LiveUpdated 2m ago
The reality
“Your processor responds to the dispute by uploading your generic terms of service. The issuer rejects it. The case closes. The cardholder keeps the money and a month of paid usage.”
What stops happening when you switch dispute tooling
The workflow
Six steps tuned to subscription disputes.
Every step assumes the data your product already has: signup metadata, usage logs, in-app cancel attempts, and terms acceptance.
02
Trial and renewal terms
Screenshots of the pricing page and signup flow at the time the customer subscribed.
03
Usage evidence
API calls, seats activated, features used. The product-side proof that the customer was using what they paid for.
04
Customer outreach
Optional pre-response email offering a refund or credit. Often the fastest way to a withdrawal.
05
Rebuttal draft
Factual narrative grounded in usage logs, terms acceptance, and cancel-attempt history.
06
Submission packet
Response packet plus combined evidence PDF with usage data and screenshots, ordered for the network.
The SaaS evidence stack.
Usage logs are the strongest evidence in subscription disputes. We pull them, structure them, and package them for the network.
Trial-to-paid confusion is the top SaaS dispute pattern.
Customer signs up for a free trial, forgets, gets the first paid charge, and disputes it as unauthorized. We pair the signup screenshot with the trial-acceptance email and the days-of-usage log so the network sees the full story.
The case-winning pattern
I tried to cancel
In-app cancel attempts logged with timestamps. If the customer never tried, we show it.
Seat-level usage
Per-seat activity logs that prove the team actively used the product during the billed period.
Terms acceptance
Click-through ToS log with IP and timestamp at signup, plus any in-app re-acceptance events.