Signed membership agreement
The original autopay-acknowledged contract, retrievable per member with the disputed billing period highlighted.
For gym and studio owners
The cancellation dispute every studio knows by heart.
Member froze, paused, or quietly stopped showing up. Months later, they dispute every charge as unauthorized. We assemble the agreement, the check-in log, and the cancel-attempt history that wins these cases.
Summit FitnessMember roster
1,284 activeAC
Avery Chen
Unlimited Monthly
JM
Jordan Mills
Class Pack 10
SO
Sam Ortiz
Unlimited Monthly
RP
Riley Park
PT Session
CW
Casey Wu
Annual
97%
Autopay
3
Active disputes
$341
MTD
13.2Cancelled recurring transaction
The most-disputed reason code in fitness.
Members claim they cancelled. Often they did not, or they cancelled at a different studio in a prior city, or they froze without unfreezing. The evidence is in your systems. We make it presentable to the network.
Reason-code-aligned per the network rules
Every revenue stream your club runs
Evidence the front desk already has.
Most studios are sitting on the evidence that would win. The problem is assembling it on a 72-hour clock. DisputeProof does the assembly.
Membership agreement archive with autopay terms
Sign-in or check-in log with timestamps from your access system
Cancellation request log, including in-portal attempts
Freeze and pause history with effective dates
Trainer session notes and signed waivers
Front-desk note log on every member interaction
Four pieces of evidence that flip a dispute.
Every studio fights variants of the same case. These are the exhibits that turn it.
Check-in history
Door scans, app check-ins, and class bookings during the period the member claims they cancelled.
Cancellation request log
Every cancel attempt, in any channel, with date and outcome. If they never asked, the log proves it.
Reason-code-aligned rebuttal
Drafted to the network rules for cancelled recurring (13.2), not a generic template.
The math behind every dispute.
Cancellation disputes are winnable when the evidence is presentable. The hard part is presenting it before the response deadline.
6 to 12%
Membership revenue lost
to disputes and silent attrition annually
74%
Average win rate
on cancellation disputes with full evidence
0
Per-case fees
flat plan, every dispute included