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FITNESS & WELLNESS

Keep Members Active, Not Lapsed

Recurring memberships with autopay, class-pack payment links, a self-serve member portal, and a dunning engine that quietly recovers failed charges while your team runs the floor.

The Payment Problems Every Studio Knows

Fitness payments are mostly recurring — but the tools most clubs use were built for one-off sales.

Involuntary Churn

Expired cards and card-updates from a new issuer are the #1 reason members silently disappear — and most gym POS systems do nothing about it.

Class Packs and One-offs

Drop-ins, 10-pack punch cards, personal training sessions, retail merch — every payment type in the same club with different rules.

Member Experience

Members expect Netflix-level self-serve: update card, pause membership, grab a receipt — without emailing the front desk.

Every Revenue Stream Your Club Runs, on One Platform

Memberships, class packs, personal training, retail, and event signups all live together with consistent branding, consistent reporting, and a single customer view. Members opt into autopay at checkout and update cards from the portal when their issuer reissues.

Recurring memberships with autopay + dunning
Class packs via branded payment links with quantity selectors
Personal-trainer invoices with partial payment support
Pause-and-resume via customer portal (vacation, injury)
Tipping on personal training and massage sessions
Apple Pay / Google Pay for frictionless mobile checkout
Summit Fitness — Member #4821
Avery Chen · avery@example.com
Active
Unlimited Monthly
Next charge: May 5 · $129
Autopay
10-Pack Yoga
6 of 10 sessions used
Pack
Personal Training — Alex
Invoice INV-3892 · due May 8
Invoice
$341
MTD revenue
97%
Autopay rate
42
Visits this mo.

Built for the Daily Rhythm of a Studio

Every feature reduces a specific friction point your front desk recognizes.

Membership Recovery

Dunning retries failed charges and emails a branded update-payment link. Members stay active instead of silently lapsing.

Self-Serve Portal

Members update cards, pause, or cancel from a branded portal — no login required, no staff time spent.

Mobile-First Payments

Payment links and hosted checkouts built mobile-first, with Apple Pay / Google Pay for single-tap class-pack purchases.

Chargeback Defense

DisputeProof generates reason-code-aligned responses so a disputed class-pack doesn’t cost you the session and the revenue.

6–12%
Membership revenue typically lost to involuntary churn
Members don’t always cancel — often their card just expires or gets reissued. Without dunning and a branded update-payment flow, that revenue quietly walks out the door.
RECOVERY IS THE COMPOUNDING ROI

The Cheapest Member to Keep Is One You Already Have

FinMI’s dunning engine and signed update-payment flow typically recover 40–70% of failed charges automatically. That’s pure-margin revenue that was about to go missing, rescued before the member even notices.

Dunning retries on your schedule (minutes, hours, days)
Branded email with a signed update-payment link
Hosted Collect.js form tinted to your brand
Automatic retry + resume on success

Recurring Revenue That Actually Recurs

Plug in autopay, turn on dunning, and watch membership attrition drop.