13.1
Item not received
Customer disputes the charge claiming the package never arrived. We pair the carrier delivery confirmation, GPS coordinates, signature image, and order timeline into the response packet.
For ecommerce stores
Stop losing item-not-received disputes.
The package was delivered. The carrier confirmed it. The customer disputed it anyway. We build the evidence stack that wins these cases through arbitration.
Order #4081Apr 14
Disputed01Ridge Wallet, Aluminumx1$95.00
02AirTag 4-packx1$99.00
03Express shippingx1$12.99
13.1Item not received
Carrier confirms delivery to the cardholder address with signature on file. Building evidence packet now.
$206.99
Charge
7d
To respond
Auditing
The three disputes that hit your store
Ecommerce chargebacks come from a short list.
Online retailers fight these three patterns most. Each one wins or loses on a different evidence stack.
10.4
Fraud, card-absent environment
Genuine or friendly fraud after delivery. We build the case from device fingerprint, IP geolocation, AVS or CVV match, and the prior purchase history of that cardholder.
13.3
Not as described or defective
Customer received the item but claims it was wrong. We assemble product listing screenshots, fulfillment photos, and any return-window communication.
The evidence stack ecommerce needs.
For every reason code, we recommend the specific documents that win, with a written rationale for each.
Carrier evidence, automated
Tracking proof, GPS-stamped delivery, signature images, and AVS or CVV match data assembled into a single response packet.
Carrier API integrations for tracking proof and signature capture
Order-management screenshot library tied to each transaction
Product detail page archives at the time of purchase
Customer outreach
Optional pre-response email to the cardholder. Often resolves item-not-received before the dispute escalates.
Rebuttal drafts
Factual narratives grounded in the carrier evidence and the order timeline. No template language.
The honest comparison
DisputeProof vs the typical ecommerce dispute workflow.
Capability
DisputeProof
Your current setup
Item-not-received evidence
Carrier proof, GPS, signature, timeline
You forward the tracking link
Friendly fraud cases
Device, IP, AVS, prior orders
Network usually rules cardholder
Post-delivery disputes
Listing archive plus fulfillment photo
Hope the rep reads your email
Through arbitration
Full representation
Stops at pre-arb
Per-case cost
$0. Flat plan.
Lost revenue plus your time